Get in Touch With Us
This page explains how to reach the editorial team behind Best Casino Sites, what we can realistically help with, and where to go instead when your issue sits with a casino operator rather than with us. If you are chasing a withdrawal, disputing a bonus term, or worried about your own gambling, the right contact point is often not this site — so read the routing notes below before you write.
How to contact the editorial team
Email is the only channel we operate. Messages go to the address published on familyandpartygames.com, and they are read by a person, not filtered into an automated reply loop. We do not run a phone line, and we do not have access to any casino's customer accounts, balances or verification queue.
To get a useful answer first time, include:
- The page you were reading — the URL or the page title. Our guides cover bonuses, payment methods, state licensing and game types, and the answer usually depends on which one you mean.
- The operator involved, if any — for example a question about a specific welcome bonus or withdrawal policy.
- What you already checked — the terms page, the cashier, a support chat transcript. It saves us repeating ground you have covered.
- Your state, where the question touches legality or availability. US online casino rules are set state by state, so "is this available to me" has no single answer.
We aim to reply within two business days. Detailed queries about licensing or terms may take longer because we verify before we answer rather than guessing.
How this site makes money
Best Casino Sites earns commission when a reader signs up with some of the casinos listed on the site. That funding pays for the research. It does not buy a position in our rankings, it does not soften a review, and no operator sees our copy before it publishes. If you ever think a commercial relationship has coloured something we wrote, say so in your email and quote the sentence — that is a complaint we take seriously and will answer directly.
What we can help with — and what we cannot
| Bring this to us | Take this to the operator or regulator |
|---|---|
| Corrections to a bonus term, rating or payment detail on our pages | A pending withdrawal, locked account or missing bonus credit |
| Questions about how wagering requirements, RTP or slot volatility work | KYC and identity verification documents, source-of-funds requests |
| Which comparison criteria we used and why an operator ranks where it does | Withdrawal disputes and formal casino complaints procedures |
| Suggestions for topics, or gaps you spotted in our coverage | Self-exclusion requests and deposit or loss limit settings on your account |
| Editorial, press and partnership enquiries | Anything requiring access to your account or your funds |
The short version: we publish research about casinos, we do not operate them. Only the operator that holds your account can move your money, and only the regulator that licensed it can compel them to.
Reporting a problem with an operator we list
We still want to hear about it. A pattern of reader reports about slow payouts, shifting bonus terms or unresponsive support is evidence, and it feeds back into how we rate a site. Send the operator name, the approximate date, what you were told and by whom. We will not name you in anything we publish.
- Raise it with the casino's own complaints process first. Most licensed operators have a written escalation path and a deadline for a final response. Ask for that in writing.
- Keep the paper trail. Chat transcripts, emails, screenshots of the cashier and the bonus terms as they appeared when you accepted them.
- Escalate to the licensing body for the state where the casino is authorized to operate. State gaming regulators handle player complaints against the operators they license.
- Tell us what happened. Outcome or no outcome, it informs our next review.
The offers we list, and the questions readers ask about them
Most emails we get are about the promotions shown on our comparison pages, so here is the honest framing before you write. Every welcome offer below is an advertised headline figure from the operator, not a payout and not a prediction. What matters is the condition attached to it, and that condition is set by the casino, not by us.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits top of our list on the strength of the sheer headline size and the breadth of its slot lobby, and it is the offer readers ask about most. That $10,000 ceiling is the maximum theoretical match across the qualifying deposit, not a sum anyone is handed. Before you contact us asking why your balance looks different: check the wagering multiplier, the maximum bet allowed while a bonus is active, and the cashout cap, which on large percentage matches is frequently the term that decides what you actually keep. Limitation to weigh: the bigger the percentage, the heavier the playthrough tends to be, and a 410% match is not a generous offer if the rollover is out of reach in the time allowed.
Magician Bet — 101% no wagering
This one earns its place for the opposite reason. A no-wagering bonus removes the single term that causes most of the confusion in our inbox: you are not playing through a multiple before a withdrawal becomes possible. For readers who mainly want clean, fast access to their own funds, that structure is worth more than a larger headline number. Limitation: no-wagering offers are typically modest in size and often carry their own caps on maximum bonus value or winnings, so read the promotion page rather than assuming "no wagering" means no conditions at all.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Listed because it pairs a substantial match with free spins tied to a named title, which makes the value easier to pin down than an open-ended spins pool. Check what the spins are worth per spin and whether winnings from them are capped separately from the deposit match — the two halves of an offer like this often carry different terms. Limitation: game-specific spins are only useful if you would have played that game anyway, and title-restricted promotions narrow where your qualifying wagers count.
Uptown Aces — 600% for new players
The largest advertised percentage on our list, which is exactly why it draws questions. Treat the percentage as the least informative part of the offer. What decides its worth is the maximum deposit it applies to, the playthrough, and whether table games or live dealer play contribute to clearing it at a reduced rate or not at all. Limitation: offers this size are usually the most tightly conditioned ones on the page.
Ratings on this page at a glance
| Operator | Advertised welcome offer | Our editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.8 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.8 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.4 |
| Slots and Casino | 500% up to $2,500 x3 | 9.3 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.0 |
These are our own editorial scores, not customer review averages and not a measure of how likely you are to win. Note the spread of currencies in that column: some offers are quoted in dollars, some in sweeps coins (SC), and Bets.FM quotes in bitcoin. Those are different products with different rules, and mixing them up is the most common mistake we see in reader emails.
Money questions we answer most often
Costs and timings belong to the operator, so we describe how the mechanics generally work in the US market and tell you what to verify on the cashier page before you commit.
- Minimum deposits vary by operator and by method, and a promotion often sets a higher qualifying minimum than the cashier does. The qualifying figure is the one that matters.
- Debit cards and credit cards are the most common funding routes. Card deposits are usually instant; some issuers decline gambling transactions or treat them as cash advances with a fee, which is a bank policy, not a casino one.
- ACH and bank transfer tend to be slower to clear but carry no card-issuer friction. Bank transfers can take several business days at both ends.
- E-wallets, where an operator supports them, are usually the quickest payout route. PayPal availability at US online casinos is not universal — check the cashier rather than assuming.
- Crypto, where offered, moves on network timing rather than banking hours. An offer denominated in BTC exposes you to price movement as well as to the bonus terms.
- Withdrawals almost always require completed identity verification first, plus a minimum withdrawal amount and a per-day, per-week or per-month withdrawal limit. Payment processing fees may apply on some methods.
If you are contacting us because a payout is slow, the first thing to check is whether your KYC documents cleared. Unverified accounts are the single most common cause of a stalled withdrawal, and no amount of chasing moves it until the paperwork is accepted.
The games and product lines behind the questions
Our coverage spans the categories these operators actually run, and knowing which one your question falls under helps us answer it:
- Slots, including progressive jackpots, where RTP and volatility determine how a bonus plays out far more than the headline percentage does.
- Table games — blackjack, roulette and baccarat. These frequently contribute less toward wagering requirements, or nothing at all.
- Live dealer rooms, streamed with human croupiers, usually excluded or heavily discounted for bonus clearing.
- Card and sweeps-style formats, as with Card Crush, Zumba Cards and Amazon Jackpots, where rewards are denominated in coins rather than dollars and redemption rules replace conventional withdrawals.
- Mobile play, through browser or a dedicated app, where game availability sometimes differs from desktop.
Outcomes on licensed games come from certified random number generators. We cannot tell you what a session will return, and any email asking us to is one we will answer with that sentence.
Adjacent products these operators run
Several brands on this list are not casino-only, and readers sometimes write to us about the wrong half of a business. BetUS, for instance, operates sportsbook betting alongside its casino, and the two carry separate bonuses, separate wagering rules and often separate bonus balances — a sportsbook promotion generally cannot be cleared on slots. Sweeps-coin brands operate a dual-currency model in which play coins and redeemable coins behave differently. When you email, tell us which product your question concerns.
Eligibility, licensing and the limits on what we can advise
Online casino play in the US is regulated at state level, not federally, and legal availability differs from state to state. Accepting customers from a state is not the same thing as being authorized to serve that state, and we say so plainly on our review pages. Broadly, you must be 21 or over for most US casino products, physically located in a jurisdiction where the operator is permitted to serve you, and able to pass identity and age verification.
We can explain how state licensing works and point you to the regulator that covers a given operator. We cannot give you legal advice, confirm that a specific operator is authorized in your state on your behalf, or promise that any site is completely safe. Verify licensing with the state gaming authority directly — that is the only source that settles it.
Readers outside the US sometimes reach this site looking for a different market entirely; our guide to casinos operating outside the GamStop scheme in the UK covers that ground separately, and the US rules on this page do not apply there.
If gambling has stopped being fun
Write to us if you want help finding the right resource, but do not wait on our reply to act. Every licensed operator must offer self-exclusion, deposit limits and loss limits inside your account settings, and those take effect immediately. The National Council on Problem Gambling operates the national helpline on 1-800-522-4700, available 24 hours a day. Device-level blocking software is another option worth setting up before a difficult moment rather than during one. Gambling is a form of paid entertainment with a built-in house edge; it is not a way to make money or to fix a financial problem, and we will not present it as one anywhere on this site.
Corrections, sources and how we check
Our reviews are desk research: we read operator terms, cashier pages, licensing records and regulator publications. We do not deposit, play or withdraw, and we never present an advertised payout speed as a tested result. Facts on this page were last checked on Sep 25, 2026 by Owen Morgan.
Terms change without notice. If you find a bonus figure, wagering multiple, payment method or availability note on familyandpartygames.com that no longer matches what the operator publishes, tell us and quote the page. Corrections of that kind go to the front of the queue, and we would rather hear it from a reader than leave it wrong.
Before you write
If your question is about a specific balance, document or payout, the operator's own support team is the faster route and the only one with the access to resolve it. If it is about how an offer works, whether a term is normal, what a rating means, or something we got wrong, email us — a short message with the page name and the operator attached is usually all it takes.